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Q1. Hair Smell️ A: Factory wash the hair with warm water and shampoo, and we will put hair oil to hairs before shipment, protecting the hair from being dye during longer-term delivery, But smell will disappear after washing it with good shampoo and conditioner. Q2. Body Wave Hair Texture️ A: Wavy/curly hair was made by steam, without any chemicals, so the texture will be looser after washing. Please kindly understand we do it for maintain the hair life time and natural state. Q3. Hair Care Products️ A: Use good quality shampoo and conditioning products. Condition the hair is very important to keep it soft & manageable. Let it air dry instead of blow dry. Q4. Coloring️ A: All hair can be dyed/bleached to any color you want, except #613, but remember that the virgin hair will be easily dry after leaving hair donor, so don't dye or bleach hair too frequently, it will damage the hair. Also please do it professionally. Q5. Length️ A: We will double check the hair type and length before shipment. When you receive the hair, you can measure it by stretching it, so you can get the correct length. Q6. Gray Hair️ A: Virgin non-dyed hair have a few strands gray hairs inside, we usually pick the hair up in production, but we DO NOT guarantee 100% no gray hairs, please understand, and pick up the few strands out yourself. Thanks. Q7. Tangle️ A: The hair can tangle due to dry, oil & dirt build-up, salt water chlorine and not combing (wide tooth comb) out your hair daily. Make sure wash and condition your hair twice a week. Use olive oil to polish it smooth or consult your stylist for more help. Q8. Split/Dry Ends️ A: Only virgin hair will has split ends. Our hair will be a little dry after leaving hair donor, because it lost human nutrition. You can put some olive argan oil to keep them good.