Voghion Refund Policy
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This policy explains when customers can request a refund for purchases made through the Voghion marketplace. Refund eligibility and the amount refunded depend on whether the order has been shipped or delivered.
For information about returning an item after delivery, please review the Voghion Return Policy.
Refund Policy at a Glance
- Paid but not shipped: a refund can be requested through the order page
- Shipped but not delivered: a refund cannot be initiated at this stage
- Delivered: a return and refund may be requested if the return conditions are met
- Refund before shipment: includes the total amount paid and applicable shipping fees
- Refund after an approved return: original shipping fee is non-refundable
- Typical refund processing: 5–14 business days
1. Order Paid but Not Yet Shipped
If an order has been paid for but has not yet been shipped, you may request a refund directly from the order page. This applies if you placed the order by mistake, no longer want the item, or wish to cancel the order for another reason before shipment.
If your refund request is approved before shipment, Voghion will refund the full amount paid, including any applicable shipping fees. Refunds in this situation are normally processed within 5–14 business days .
2. Order Shipped but Not Yet Delivered
A refund cannot be initiated after the order has been shipped but before it has been delivered. Please wait until the item has been received. After delivery, you may request a return and refund if the item meets the conditions in the Voghion Return Policy .
3. Order Delivered
After receiving the item, you may initiate a return through the order page. A refund may be issued if the return request is approved, the item is returned to the designated return address, and the returned item meets the applicable return conditions.
After Voghion receives the return and verifies that it meets the return requirements, the refund will be issued. The original shipping fee is non-refundable in this situation. You will receive a notification when the refund is processed, and the refund normally arrives within 5–14 business days .
4. Refund Method
Approved refunds are issued to the original payment method used to place the order whenever possible. The amount recorded as refunded and the amount finally received may occasionally differ because of bank fees or currency conversion.
5. Why Might the Amount Received Be Lower?
The final amount received may be lower than the refund amount for either of the following reasons:
- Bank commission. The bank or payment provider may charge a commission or processing fee.
- Exchange-rate changes. The exchange rate may have changed between the date of payment and the date of the refund.
If you paid in a currency other than euros, the refunded amount may also vary slightly because of exchange-rate movements between the time of payment and the time of the refund.
