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1. If there are quality issues or a shortage of items upon receipt, please contact customer service within three days. If there are quality issues, please take photos immediately upon receiving the goods for our confirmation, and we will provide you with a satisfactory solution.The following situations do not fall under the category of quality issues: damage caused by improper use of the product or external factors such as force majeure; issues arising from differences in style or color in the images, such as the customer's personal preferences (scent, color, model, appearance). 2. If you have any questions, please feel free to contact the shop. The shop will respond to you as soon as possible and will make sure to satisfy you.Please do not doubt the sincerity of our shop. No matter what your question is, we will give you a satisfactory answer.Please do not give neutral or negative reviews without contacting the shop first, as each of your reviews is extremely important to the shop. In fact, many issues are just small misunderstandings, so communication between the two parties is very important. Pendant material: Alloy electroplated